About the Product
What is the Dreame NAVO camera series?
The Dreame NAVO series is a lineup of smart home security cameras designed for both indoor and outdoor use. The range includes PTZ outdoor cameras, indoor dual-lens cameras, and battery-powered outdoor cameras — each built to deliver clear, intelligent monitoring for your home.
Do Dreame NAVO cameras work with smart home assistants?
Yes. All NAVO cameras are compatible with Amazon Alexa and Google Assistant, so you can view feeds and control the cameras using voice commands or through your smart home routines.
How do I get started with a Dreame NAVO camera?
Simply download the Dreame app, follow the in-app setup guide, and connect your camera to your Wi-Fi network. Each camera comes with a Quick Start Guide in the box to walk you through the process.
Connectivity & Setup
What Wi-Fi do the cameras support?
The indoor models connect via 2.4GHz Wi-Fi (with Bluetooth for initial setup). The outdoor models support 2.4GHz & Wi-Fi 6 for a faster and more stable connection.
Do the outdoor cameras need to be plugged in?
No. The outdoor models are designed for wire-free installation. They are powered either by a built-in solar panel or a rechargeable battery (with an optional solar panel add-on), so no power outlet is needed.
Image & Video Quality
What resolution do Dreame NAVO cameras offer?
Depending on the model, cameras offer resolutions ranging from 2.5K (4MP) up to 4K (8MP), with select models featuring dual-lens systems that capture two fields of view simultaneously.
What night vision technology do the cameras use?
The NAVO series uses different tiers of night vision. The flagship outdoor model features NightVivid™ — full-color Pro Color night vision that works down to 0.001 Lux. Other models use NightVivid Lite or standard Infrared (IR) Night Vision for clear imaging in low-light and dark conditions up to 10 meters.
Can the cameras pan and tilt automatically?
Yes. NAVO cameras support motorized pan and tilt, with select models offering 360° smart auto-tracking that keeps moving subjects in frame automatically. Some indoor models also feature an auto-patrol mode that sweeps the room on a preset path.
AI & Smart Detection
What AI detection features are available?
NAVO cameras can detect humans, vehicles, and pets depending on the model. They also support Activity Zones — letting you define specific areas within the camera's view so you only get notified about motion that actually matters to you.
How do the cameras handle false alarms?
The outdoor cameras combine Radar + PIR sensors with Smart AI to focus on real threats — people, vehicles, and pets — while filtering out irrelevant movement like tree branches or passing headlights. Activity Zones further reduce unwanted alerts.
Storage & Subscription
What storage options are available?
Cameras support a mix of local and cloud storage. Local options include built-in eMMC storage (on select models) or SD/TF card slots supporting up to 256GB. Cloud storage subscriptions are also available, with some models offering a 30-day free trial.
Do I need a paid monthly subscription to use my Dreame NAVO camera?
No, a paid subscription is completely optional. You can fully enjoy your camera out of the box using its free core features. Every Dreame NAVO camera includes built-in local MicroSD card storage, allowing you to save your video history locally without paying any monthly fees.
Upgrading to a paid subscription simply unlocks extra cloud features and advanced AI detection tailored to your specific camera model.
What extra features do I get if I subscribe to a paid plan?
Subscribing to a paid plan unlocks secure Cloud Storage, which saves up to 30 days of video recording on an encrypted cloud server—ensuring your footage remains safe and accessible even if you do not have a physical SD card inserted.
Additionally, a subscription unlocks specialized AI features optimized for each device:
Dreame NAVO Care 1 InCam: Unlocks advanced, high-accuracy Human Detection and Pet Detection.
Dreame NAVO Care SE 1 OutCam: Unlocks Pet, Vehicle, and Package Detection.
Dreame NAVO Elite 1 OutCam: Unlocks Face Recognition (Whitelist/Blacklist) and Vehicle Passing / Loitering Detection.
Dreame NAVO Elite 1 InCam (Baby Monitor): Unlocks advanced Face Recognition (Whitelist/Blacklist).
What happens when my local MicroSD card is completely full?
The camera features intelligent loop recording. Once your local storage card reaches its capacity, it automatically overwrites the oldest footage first. This ensures continuous, uninterrupted recording without requiring you to manually clear or format the card.
Privacy & Safety
Is there a privacy mode?
Yes. Indoor NAVO cameras include a privacy mode. Select models feature a physically shielded privacy mode where the lens mechanically rotates to block the view — giving you true hardware-level privacy when needed.
Do the cameras support two-way audio?
Yes. All NAVO cameras include two-way audio, allowing you to have real-time voice conversations through the camera via the Dreame app.
Are the outdoor cameras weatherproof?
Yes. All outdoor NAVO cameras carry an IP65 weatherproof rating, protecting them against dust, rain, and snow. They operate in temperatures ranging from -20°C to 55°C, making them suitable for year-round outdoor use.
Support & Warranty
Is this the official Malaysian version, and how does the warranty work?
Yes, all inventory purchased through this official store consists of certified local units tailored specifically for the Malaysian market. We offer a 1-to-1 Exchange Warranty to protect against any manufacturing issues.
How do I claim a 1-to-1 exchange warranty replacement?
If you experience any technical issues with your camera, please contact our support team at support@appcessory.com.my.
Kindly include your order details along with a brief description or video clip demonstrating the issue. Our technical team will evaluate your request to determine eligibility for a 1-to-1 replacement.
What is covered under the 1-to-1 exchange warranty?
The warranty strictly covers factory and manufacturing defects (such as internal component failures, sensor errors, or defective lenses straight out of the box).
Please note that the warranty does not cover user errors or accidental damage, including but not limited to:
Physical damage caused by drops, impacts, or improper handling.
Water damage on indoor models not explicitly rated for outdoor weather exposure.
Damage caused by utilizing incorrect power adapters, voltage spikes, or unauthorized third-party accessories.
Purchase & Availability
Where can I buy Dreame NAVO IP cameras?
You can purchase directly from our official channels.
Do you provide bulk or business orders?
Yes. We support business and project-based orders. Please contact us for quotation.